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Consumer info - Information for disabled users

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Information for disabled users

Chip and PIN provides an additional option to cardholders who may have difficulty using signature.

If you have any queries retail staff will be able to assist you through the process.

Research conducted by the Chip and PIN Programme with disabled and older cardholders in 2004 showed that many welcomed chip and PIN as an easier, more convenient and more secure means of paying than by signature. Most of the people interviewed (86%) were happy to use chip and PIN following a trial run.

However, anyone who has a disability and thinks they may have difficulty with chip and PIN (because of their impairment) should talk to their card issuer who will discuss their options with them, which includes continuing to use cards with signatures or other arrangements which these customers currently have in place. You will not be required to provide medical evidence to support your request.

Other information on the website that may be of use includes: