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Training your staff

A key lesson from the trial of chip and PIN in Northampton is that training of staff is critical but that chip and PIN is easy to learn.

Many retailers found that implementing effective cashier and staff training could take as little as 15 minutes per individual. Overall, cashier and staff training could take anywhere from 15 minutes to 4 hours per individual depending on the approach adopted.

Staff training was important in ensuring customers had a positive shopping experience. It should also specifically address the different needs of disabled customers.