If your enquiry relates to your own credit or debit card, please contact the customer services department of your individual bank or card issuer who will be able to help you.
Journalists can contact the APACS press office on:
Telephone: 020 7711 6200
Fax: 020 7256 5527
If you are not currently registered with the chip and PIN press office and you would like to receive chip and PIN news releases as they are issued, please email us with your name, the name of your publication / programme, your e-mail address and telephone number.
If you are a cardholder and have had a problem using your card, please let your card issuer know. You will find the contact number on the back of your card or on your monthly statement.