Top ten queries

What is happening after 14 February 2006? Are there any exceptions where people will sign after 14 February 2006? When will I get my card? Will my card need to be signed? What if someone has seen my PIN? How will I use my card in shops? Won't people see me enter my PIN? What if I forget my PIN? When will chip and PIN affect me? How will disabled users be affected? What does it mean if my card is locked? How will I know if my card is a chip and PIN card?

If you make a mistake

If you make a mistake, press "CLEAR" (yellow button) and re-enter your number.

If you enter the wrong PIN number three times in a row your card will be "locked". The screen on the PIN pad will tell you after you enter a wrong number and will inform you if you are on your last try.

If you have entered a wrong number in one shop and then move to try to use your card in another shop, then the one wrong attempt still counts as one of your three tries.

You should contact your card issuer to get instructions in order to "unlock" your PIN.

Find out more

• Adding a tip
• At a hotel reception
• Getting a refund