As of 2006 this site is no longer being updated. Click here for links to more up-to-date information

Consumer info - What it means for you - What if I haven't received my card?

Top ten queries


What if I haven't received my card?

Nearly all of your payment cards (even those which already had a chip in them) have now been replaced in order to allow you to use PIN when you pay.

Don't worry if you've not received all your cards. They will be replaced with chip and PIN cards soon, either when they expire or prior to this date.

If you do not have a chip and PIN card yet, you will pay as before by signing the receipt.

UK card issuers have been issuing the new chip and PIN cards over the last few years. There was no geographical priority and cards are were reissued either in line with their normal expiry date, or re-issued prior to this date.