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Suppliers - Disabled-related outcomes

The Trial report


Read the final report on the Northampton trial in 2003 (PDF)
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Outcomes of the trial

The trial in Northampton offered an ideal opportunity for service providers to thoroughly understand the needs of disabled cardholders when paying using chip and PIN.

Many organisations such as the Disability Rights Commission (DRC) and disability groups were consulted in the build up to the trial as well through the trial itself. Guidelines were produced to help retailers meet their requirements under the Disability Discrimination Act (DDA 1995) (PDF, opens in new window).

To date, research with disabled and non disabled cardholders alike, has suggested that chip and PIN is well received and a positive step towards combating payment card fraud in the UK.

For those who already use cash machines, chip and PIN was seen as an extension of something they already did on a regular basis, and was considered "not a big deal". For others it was seen as "enabling, and easier than signing". The research was equally valuable in pinpointing the specific needs of different groups and service providers are advised to take the learning on board for national rollout.

The Implementation Guide for Retailers (zip file containing PDFs, opens in new window) and the Retailer Route Map for Accessibility (PDF, opens in new window) offer an excellent starting point for service providers considering their obligations under the DDA.

In addition, service providers are encouraged to consult with a wide variety of disability groups and disabled cardholders during the national rollout.