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If you accept card payments - Are you ready? - Bank equipment - Access issues

Useful links on Accessibility

Programme Management Organisation (PMO) documents

External Sites


Chip and PIN accessibility issues

The Programme Management Organisation (PMO) has worked with a number of large UK retailers, banks and the Disability Rights Commission (DRC) to develop a Retailer Route Map for Accessibility. This highlights the issues that retailers need to consider when developing and implementing their chip and PIN solution.

The PMO has also worked with a leading accessibility consultancy to develop some guidelines and advice for retailers on Point of Sale equipment and layout, PINpad design considerations and security and privacy. These are available from the PMO.

As a retailer, you may want to consider the following questions:

  • To what extent do you currently provide equal access to products or services for disabled customers?
  • To what extent have you considered disability guidelines in the definition and design of your chip and PIN requirements?
  • What discussions have you had with your vendor to identify and include accessible features in your chip and PIN equipment?
  • To what extent have you considered the position of chip and PIN equipment at the point of sale so it is accessible to disabled customers?
  • In what ways does your staff training programme highlight the needs of the disabled (both staff and customers) and build skills and familiarity in dealing with disabled customers at the point of sale?

If you need more information, please contact the PMO, the Disability Rights Commission or relevant disability organisations.

The content of this page is not intended to constitute legal advice and should not be regarded as such. Compliance with the Programme Guideline G12 Accessibility does not necessarily mean compliance with the Disability Discrimination Act (DDA). Retailers are advised to seek their own legal advice on the issues raised.