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The path to chip and PIN - Steps 4 to 9

4. Set up an internal project team: Implementing chip and PIN will involve many teams across the business. The project team should include people with skills and experience in point-of-sale equipment, IT and systems, finance processes, customer service, marketing, staff training and in-store operations.

5. Agree a project plan with timescales: It is vital that your plan has the backing of your suppliers and acquirers and you have confidence in their delivery dates. This will mean being sure you can meet their needs on time, e.g. finalised your requirements specifications.

6. Gain external expertise: Identify whether you need any external expertise to help you through the process.

7. Consider accessibility: Consider chip and PIN related accessibility issues which disabled people may have in your store. There is new legislation coming into force on all types of accessibility in 2004. As you prepare for this, take chip and PIN into account at the same time.

8. Evaluate how chip and PIN will work in-store: This should include processes, software and hardware, including the PIN pad. Consider wireless or mobile solutions and agree the in-store layout and ergonomics.

9. Design training: Consider and agree staff training requirements.

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